We achieve 99.99% availability in our energy networks, making them among the most reliable in the world. In 2023, reliability of supply remained at this level. Just like in 2022, the timely connection of customers and expansion of the networks are under pressure. Because of this, we are working on ways of reducing demand for transmission capacity, making better use of our network and completing more work.
Related topics
This chapter is about our measures in the area of access to energy, reliability of supply and customer convenience. The reported information relates to topics that stakeholders feel are important. Furthermore, these activities contribute to achieving an SDG.
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Material topics |
SDGs |
Stakeholder groups |
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A) Energy security for the customer |
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Customers |
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Objectives and results for reliability of supply
Customer convenience rated by consumers
43%
result in 2023
≥48%
objective for 2023
49% in 2022
Customer convenience rated by business customers
36%
result in 2023
≥42%
objective for 2023
34% in 2022
Electricity outage duration
23.21
result in 2023
in minutes
≤23.0
objective in 2023
in minutes
21.3 minutes in 2022
- 1The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.