Connectivity matrix

In the connectivity matrix, we show how elements like value, material topics, indicators, objectives and results, strategy, and the contribution to the Sustainable Development Goals are interconnected.*

Ensuring a high reliability of supply at low costs

Material topics

Indicators

Performance in 2022

Performance in 2023

Objective for 2023

Long-term goal

Contribution to SDG

Energy security for the customer

Electricity outage duration in minutes¹

21.3

23.2

Maximum 23

High reliability of supply.

SDG 7.1

Gas outage duration in seconds

116

Number of customer connections

5.9 million

None

Customer convenience based on Net Effort Score (NES)

Consumer: 49%
Business: 34%

Consumer: 43%
Business: 36%

Consumer: > 48%
Business: > 42%

SDG 9.1

Number of transmission restrictions

2,535

5,201

3,400

SDG 7.1

Investments in the networks in millions of euros

1,228

1,411

1,246

Annual investments of more than €1,500 million.

SDG 9.1

Digitalisation and data security

Newly built fibre optic infrastructure in kilometres

146

287

150

Continue the roll-out of the future fibre optic network. More Alliander-owned network, resulting in assured continuity and increased reliability, while at the same time striving to achieve maximum collaboration with other vital infrastructure organisations.

Making the energy supply and our organisation sustainable

Material topics

Indicators

Performance in 2022

Performance in 2023

Objective for 2023

Long-term goal

Contribution to SDG

Climate change (mitigation and adaptation)

Number of clients with sustainable generation

772,911

973,128

The capacity to connect all new locally generated energy in our areas.

Have the capacity to connect all new decentral generators in our areas.

SDG 7.2 and SDG 11.3

Gross CO₂emissions from own business operations in kt

289²

425

416

Comply with SBTi provisions and scope requirements for climate emissions mitigation from 2025 on.

SDG 7.2, SDG 11.3 and SDG 13.3

Net CO₂ emissions from business operations after greening, in kton

29²

SDG 7.2

Circular operations

Supply chain responsibility

Primary assets procured on a circular basis as percentage of total

28%

31%

At least 31%

45% circular procurement in 2027.

SDG 12.5

Ensuring a safe energy network, a safe working environment and a safe data environment

Material topics

Indicators

Performance in 2022

Performance in 2023

Objective for 2023

Long-term goal

Contribution to SDG

Safe infrastructure

Lost Time Injury Frequency (LTIF)

1.9³

2.0

-⁴

Safety is key to our operations. We create a proactive safety culture.

SDG 8.8

Digitalisation and data security

Number of identified data breaches reported to the Dutch Data Protection Authority

No substantiated complaints received regarding breaches of customers’ privacy and/or data.

SDG 9.1

An attractive, inclusive employer offering equal opportunities for all

Material topics

Indicators

Performance in 2022

Performance in 2023

Objective for 2023

Long-term goal

Contribution to SDG

Being a good employer

Number of employees on sick leave due to an accident

Safety is key to our operations. We create a proactive safety culture.

SDG 8.8

Training costs as percentage of total wage bill

2.9%

3.0%

SDG 8.5

Number of apprenticeships offered to employees with poor employment prospects

125⁵

At least 154

We offer long-term work to people with poor employment prospects who meet the criteria of the Dutch Labour Participation Act. Additionally, we offer work experience placements, internships and other learning experiences for a broad target group. In 2024, we aim to meet the requirements of the Dutch Labour Participation Quota Act.

Employee survey: enthusiasm and engagement

82%

At least 81%

Being a top-class employer: an innovative and successful company where we develop future-oriented knowledge and competencies.

Being a creditworthy company with solid returns

Material topics

Indicators

Performance in 2022

Performance in 2023

Objective for 2023

Long-term goal

Contribution to SDG

Energy security for the customer: responsible investment policy

Credit rating

S&P: A+/A-1/stable outlook
Moody’s: Aa3/P-1/stable outlook

S&P: A+/A-1/watch positive
Moody’s: Aa3/P-1/stable outlook

Credit rating: Maintain solid A rating profile

Remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid profits within the boundaries of what is permitted in the regulated domain.

SDG 9.1

FFO/net debt

19.2%

21.1%

FFO/net debt: at least 15%

Interest cover

12.1

12.2

Interest coverage: at least 3.5

Net debt/(net debt + equity)

43.8%

46.9%

Net debt/(net debt + equity): maximum of 60%

Solvency ratio

49.0%

46.1%

Solvency ratio: at least 30%

* The theme of collaboration and dialogue with stakeholders relates to all of our material topics. See also the stakeholder table elsewhere in this annual report.

1The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.
2The results of the gross CO₂ emissions and decarbonisation for 2022 were recalculated based on the most recent emission factors and more up-to-date insights into the total network losses for electricity and gas in 2022.
3The standard time allocation used to calculate the LTIF was changed from 1,800 to 1,600 hours to match other companies in the sector, so the LTIF for 2022 was recalculated and is now 1.9.
4No target is set for the LTIF performance indicator, because the number of accidents leading to sickness absence should ideally be zero. Our objective with this indicator is to show a downward trend each time.
5The number of employees with poor prospects in the labour market comprises 125 jobs created under the Dutch Participation Act, amounting to 100.4 FTEs.