Objectives and results

Ensuring a high reliability of supply for a low cost¹
Target for 2023	Performance in 2023	Target for 2024	Strategic objective	Most significant risks⁸
Customer convenience: the measured NES score is higher than 48% (consumers) and 42% (business market)	Customer convenience: Consumer: 43% Business: 36%	Customer convenience: the measured NES score is higher than 50% (consumers) and 29% (business market)	Increase in customer convenience for consumers and business market over the coming years.	Completion of work package Cybersecurity Capacity for change Future-proof IT environment Meeting customer expectations Future-proof investments Grip on organisational growth
Electricity outage duration: maximum of 23 minutes	Electricity outage duration: 23.2² minutes	Electricity outage duration: maximum of 23 minutes	High reliability of supply.

Making the energy supply and our organisation sustainable
Target for 2023	Performance in 2023	Target for 2024	Strategic objective	Most significant risks⁸
Gross CO₂emissions, own business operations: maximum of 416 kilotonnes	Gross CO₂emissions, own business operations: 425 kilotons	Gross CO₂emissions, own business operations: maximum of 416 kilotonnes	Comply with SBTi provisions and scope requirements for climate emissions mitigation from 2025 on.⁴	Long-term focus of legal and regulatory framework Future-proof IT environment Capacity for change Future-proof investments Meeting customer expectations
Net CO₂ emissions from own business operations after greening³: 0 kilotons	Net CO₂ emissions from own business operations after greening³: 0 kilotons	Net CO₂ emissions from own business operations after greening³: 0 kilotons
Circular procurement: at least 31% of all our primary assets⁵	Circular procurement: 31%	Circular procurement: at least 37% of all our primary assets⁵	45% circular procurement in 2027

Ensuring a safe energy network, a safe working environment and a safe data environment
Target for 2023	Performance in 2023	Target for 2024	Strategic objective	Most significant risks⁸
LTIF (lost-time injury frequency): -⁶	LTIF: 2.0	LTIF (lost-time injury frequency): -⁶	Safety is key to our operations. We create a proactive safety culture.	Safety Privacy Cybersecurity Meeting customer expectations Grip on organisational growth

Being an attractive, inclusive employer with equal opportunities for all
Target for 2023	Performance in 2023	Target for 2024	Strategic objective	Most significant risks⁸
Employee survey: enthusiasm and engagement minimum score of 81%	Employee survey: enthusiasm and engagement 82%	Employee survey: enthusiasm and engagement minimum score of 81%	Being a top-class employer: an innovative and successful company where we develop future-oriented knowledge and competencies.	Capacity for change Grip on organisational growth
Absenteeism among own employees: maximum 4.3%.	Absenteeism among own employees: 4.4%	Absenteeism among own employees: maximum 4.3%.	The absenteeism among own employees will be no more than 4.3% in the coming years.
Women in managerial positions: at least 32% of all managerial positions	Women in managerial positions: 30.5%	Women in managerial positions: at least 33% of all managerial positions	By 2024, at least 33% of our managerial positions will be held by women.
People with poor employment prospects: offer at least 154 apprenticeships. The aim is to provide at least 154 positions that comply with the Dutch Labour Participation Act.	People with poor employment prospects: 125⁷	People with poor employment prospects: offer at least 168 apprenticeships. Aim is a minimum of 154 places that comply with the Dutch Labour Participation Act and comply with the Dutch Labour Participation Quota Act.	We offer long-term work to people with poor employment prospects who meet the criteria of the Dutch Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group.

Being a creditworthy company with solid returns
Target for 2023	Performance in 2023	Target for 2024	Strategic objective	Most significant risks⁸
Credit rating: Maintain solid A rating profile	Credit rating: S&P: A+/A-1/watch positive Moody’s: Aa3/P-1/stable outlook	Credit rating: Maintain solid A rating profile	Remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid profits within the boundaries of what is permitted in the regulated domain.	Long-term focus of legal and regulatory framework Ability to obtain financing Future-proof investments
FFO/net debt: at least 15%	21.1%	FFO/net debt: at least 15%
Interest coverage: at least 3.5	12.2	Interest coverage: at least 3.5
Net debt/ (net debt + equity): maximum 60%.	46.9%	Net debt/ (net debt + equity): maximum 60%.
Solvency ratio: at least 30%	46.1%	Solvency ratio: at least 30%

1In accordance with the 2023-2027 business plan, the repeat outages KPI is no longer reported at Alliander level and is therefore no longer presented in the objectives and results.
2The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.
3Greening is mainly achieved with Guarantees of Origin from national wind farms (see also the Sustainable organisation chapter).
4Alliander’s CO₂ reduction policy for scope 1 and scope 2 emissions is in line with the science-based targets. Converted to the maximum carbon emissions per sector and the maximum carbon emissions per company, this means that Alliander will have to reduce its carbon emissions by a total of around 21% for 2025 compared to 2020 and by 42.4% for 2030. We will be defining our objectives for scope 3 emissions in 2024 for the final verification. 
5The scope of the KPI comprises primary assets: Low-voltage and medium-voltage cables, gas pipes, distribution and power transformers, and legacy and smart electricity and gas meters.
6No target is set for the LTIF performance indicator, because the number of accidents leading to sickness absence should ideally be zero. Our objective with this indicator is to show a downward trend each time.
7The number of employees with poor prospects in the labour market comprises 125 jobs created under the Dutch Participation Act, amounting to 100.4 FTEs.
8The Risks chapter explains the risks in detail.