Objectives and results

Access to energy with high reliability at the lowest possible cost
KPI	Target for 2024	Performance in 2024	Target for 2025	Strategic objective	Most significant risks⁸
Customer convenience	The NES score measured is higher than 50% (consumers) and 29% (business market).	Consumer: 54.3% Business: 32.3%	From 2025, CES scores are reported instead of NES scores.¹	Increase in customer convenience for consumers and business market over the coming years.	Inadequate completion of work package (Cyber)security resilience Not meeting customers’ expectations Uncertainty over the future energy system Financing
Electricity outage duration	Maximum of 23 minutes	24.6² minutes	Maximum of 26 minutes	High reliability of supply.

Making the energy supply and our organisation sustainable
KPI	Target for 2024	Performance in 2024	Target for 2025	Strategic objective	Most significant risks⁸
Gross carbon emissions, own business operations	Max. 416 kt	446 kt	CO₂ emissions from business operations: 171 kt. This includes procurement of renewable energy (271 kt).	Bring into line with SBTi provisions and scope requirements for climate emissions mitigation.³	Restrictions and uncertainties around laws, regulations, and policy Inadequate capacity to deliver and for change Uncertainty over the future energy system
Net carbon emissions from own business operations after greening⁴	0 kt	0 kt
Circular procurement⁵	At least 37% of all our primary assets	39%	At least 39% of all our primary assets	45% circular procurement in 2027.

Ensuring a safe energy network, a safe working environment and a secure data environment

KPI

Target for 2024

Performance in 2024

Target for 2025

Strategic objective

Most significant risks⁸

LTIF (lost time injury frequency)

N/A⁶

2.9

N/A⁶

Safety is key to our operations. We create a proactive safety culture.

Accidents caused by unsafe situations

(Cyber)security resilience

Not meeting customers’ expectations

Ineffective growth of the organisation

Being an attractive, inclusive employer with equal opportunities for all
KPI	Target for 2024	Performance in 2024	Target for 2025	Strategic objective	Most significant risks⁸
Employee survey: enthusiasm and engagement	A score of at least 81%	84%	A score of at least 81%	Being a top-class employer: an innovative and successful company where we develop future-oriented knowledge and competencies.	Inadequate capacity to deliver and for change Ineffective growth of the organisation
Sickness absence among own employees	Maximum 4.3%	4.1%	Maximum 4.3%	The absenteeism among own employees will be no more than 4.3% in the coming years.
Women in managerial positions	At least 33% of all leadership positions	33.4%	At least 33% of all leadership positions	At least 50% of our leadership positions are held by women.
People with poor employment prospects	Offer at least 168 apprenticeships. The aim is to provide at least 154 positions that comply with the Dutch Labour Participation Act.	180⁷	Offer at least 182 apprenticeships. Aim is a minimum of 154 places that comply with the Dutch Labour Participation Act and comply with the Dutch Labour Participation Quota Act.	We offer long-term work to people with poor employment prospects who meet the criteria of the Dutch Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group.

Being a creditworthy company with solid returns
KPI	Target for 2024	Performance in 2024	Target for 2025	Strategic objective	Most significant risks⁸
Credit rating	Maintain solid A rating profile	S&P A+/A-1/stable outlook Moody’s Aa3/P-1/stable outlook	Maintain solid A rating profile	Remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid profits within the boundaries of what is permitted in the regulated domain.	Long-term focus of legal and regulatory framework Pressure on our financial position Uncertainty over the future energy system
FFO/net debt	At least 15%	17.9%	At least 11%
Interest cover	At least 3.5	11.2	At least 3.5
Net debt/(net debt + equity)	Maximum 60%	43.3%	Maximum 60%
Solvency ratio	At least 30%	48.1%	At least 30%

A further explanation along with the definitions of the objectives and results can be found in the Terms, abbreviations and definitions chapter.

1Starting in 2025, we will report the Customer Effort Score (CES score) instead of the NES scores. The CES score represents customer convenience, in other words, the degree of difficulty (expressed in %) the customer experienced in getting things done. The CES score is divided into four categories: Private Customers, Business Customers, Maintenance & Outages and Market Services. The 2025 targets are respectively: 17%, 22%, 9% and 8%.
2The electricity outage duration differs from the figure stated in the regulatory report. The summary above does not include the outages in the high-voltage grid (CBL assets) owned by Liander.
3Alliander plans to align its carbon emission targets with the 1.5 degree scenario from the 2015 Paris Climate Agreement by 2025. The target for 2024 was a maximum of 416 kt CO₂ emissions from operations. This means that, compared to 2021, we want to reduce CO2 by at least 21% in total by the end of 2025. Our targets are defined based on the scope classification in the Greenhouse Gas Protocol.
4For 2025, we continue to uphold the current target where we fully offset our emissions through deployment of greening instruments. In line with Alliander's policy and GHG Protocol guidelines, we use Guarantees of Origin, 100% renewable energy from Dutch wind farms and Gold Standard Carbon Credits.
5Circular procurement consists of the percentage of recycled material incorporated into goods procured and the percentage of material that is recyclable at the end of its useful life. The percentage of recycled or recyclable materials is determined based on raw material passports provided by our suppliers, which state these percentages. We therefore rely on the support and expertise of our suppliers to identify these percentages, and we validate them with data provided by DNVL, an independent research and consultancy firm. The scope comprises the primary assets: Low-voltage, medium-voltage and high-voltage cables, gas pipelines, distribution and power transformers, legacy and smart electricity & gas meters and switchgear. Circular procurement is an internal KPI. The definition differs from that presented in the sustainability statement.
6No target is set for the LTIF performance indicator, because the number of accidents leading to sickness absence should ideally be zero.
7The number of employees with poor prospects in the labour market comprises 180 jobs created under the Dutch Participation Act, amounting to 145.3 FTEs.
8The Risks chapter explains the risks in detail.