Objectives and results

1The significance of this figure in the structure of the report is explained in the section on our value creation model.

Access to energy with high reliability at the lowest possible cost
KPI	Target for 2025	Performance in 2025	Target for 2026	Strategic objective	Most significant risks¹
Electricity outage duration	Maximum of 26 minutes	23.6 minutes	Maximum of 26 minutes	Achieve a robust and future-proof energy system in which we provide a suitable energy solution on time for our customers. We maintain and use our networks as smartly and efficiently as possible. We are a reliable partner for our customers and society, by offering timely solutions that fit into an affordable and future-proof energy system.	Incomplete performance of work package (Cyber)security resilience Not meeting customer expectations Uncertainty over the future energy system Pressure on our financial position Uncertainty over the effects of climate change
Unresolved valid voltage-related complaints	Maximum 5,601	5,549	Maximum 6,346
Number of transmission restrictions	Maximum 8,535	7,044	Maximum 10,025
Customer convenience (% effort) Private Customers	Maximum 17%	15%	Maximum 16%
Customer convenience (% effort) Business Customers	Maximum 22%	32%	Maximum 30%
Customer convenience (% effort) Maintenance & Outages	Maximum 9%	9%	Maximum 9%
Customer convenience (% effort) Large Corporate	Maximum 30%	33%	Maximum 35%

Making the energy supply and our organisation sustainable
KPI	Target for 2025	Performance in 2025	Target for 2026	Strategic objective	Most significant risks¹
Carbon emissions from own operations	171 kt. This includes procurement of renewable energy representing 271 kt (total: maximum of 442 kt)	176 kt. This includes procurement of renewable energy representing 263 kt (total: 439 kt)	118 kt. This includes procurement of renewable energy representing 302 kt (total: maximum of 420 kt)	Accelerate the energy transition by scaling up our networks, making them sustainable and using them more smartly, so we can make a timely contribution to an affordable, reliable and climate-neutral energy system.	Restrictions and uncertainties around laws, regulations and policy Inadequate capacity to deliver and change Uncertainty over the future energy system
Circular procurement	At least 9%	7.5%	At least 14%
Gross investments	At least €2,116 million	€2,115 million	At least €2,210 million

Ensuring a safe energy network, a safe working environment and a secure data environment
KPI	Target for 2025	Performance in 2025	Target for 2026	Strategic objective	Most significant risks¹
LTIF (lost time injury frequency)	N/A²	2.2	N/A²	Safety is key to our operations. We create a culture in which a proactive attitude to safety is standard.	Accidents caused by unsafe situations
Position on the Safety Culture Ladder	Level 4	Level 4³	Level 4
Replacement of brittle gas pipes	At least 132 kilometres	148 kilometres	At least 132 kilometres

Being an attractive, inclusive employer with equal opportunities for all
KPI	Target for 2025	Performance in 2025	Target for 2026	Strategic objective	Most significant risks¹
Women in managerial positions	At least 35% of all managerial positions	36.6%	At least 40% of all managerial positions	Be a top employer that attracts, retains and develops talent – where people are safe, healthy and enjoy working. We will keep building an inclusive organisation with diverse teams, strong social safety, room for development and expertise, and equal opportunities for all.	Inadequate capacity to deliver and change Ineffective growth of the organisation
People with poor employment prospects	Offer at least 188 apprenticeships	190⁴	Offer at least 221 apprenticeships
Employee survey: enthusiasm and engagement	At least 81%	84%	At least 81%
Sickness absence among own employees	Maximum 4.3%	4.2%	Maximum 4.3%

Being a creditworthy company with solid returns
KPI	Target for 2025	Performance in 2025	Target for 2026	Strategic objective	Most significant risks¹
Credit rating	Maintain solid A rating profile	Solid A rating: S&P A, Moody’s A1, Scope A+	Maintain solid A rating profile	Be an efficient and creditworthy business.	Pressure on our financial position Uncertainty over the future energy system
FFO/net debt	At least 11%	15%	At least 11%
Solvency ratio	At least 30%	49.3%	At least 30%

A further explanation along with the definitions of the objectives and results can be found in the Terms, abbreviations and definitions section.

1The Risks section explains the risks in detail.
2No target has been set for the LTIF (lost time injury frequency) because the number of accidents leading to sickness absence should ideally be zero.
3Reaching level 4 out of 5 on the safety ladder means that we have achieved a fully proactive safety culture (PAVC).
4The number of employees with poor employment prospects comprises 190 jobs created under the Dutch Participation Act and amounts to 157.1 FTEs.