Our mission and strategy

Our goal in 2030 is to offer customers timely solutions that fit within an affordable and reliable energy system. By doing so, we not only aim to facilitate the energy transition, but accelerate it as well, so the Netherlands will be climate-neutral by 2050. This is the social mission that we work to achieve every day. We make sure the lights are on, homes are heated and businesses can keep operating, not just today, but in a sustainable tomorrow too.

Our mission: being reliable, affordable and accessible

Through our cables and pipes, over three million Dutch households and companies are supplied with electricity, gas and heating. We manage about 98,000 km of electricity grid and 42,000 km of gas grid. Our grids are among the most reliable in the world. Our colleagues work hard day and night to achieve this.

Reliable

Our customers need to have access to energy 24 hours a day, 7 days a week, in line with the highest possible safety and continuity standards. This is what drives us to put safety first in our working practices and try to avoid planned and unplanned energy outages wherever possible.

Affordable

We want our customers to pay as little as possible for their reliable energy supply, and so we work ceaselessly every day to improve the effectiveness and efficiency of our operations.

Accessible

Our customers need to be able to make their own energy choices. This is why we enable customers to choose their own supplier and service providers, and to feed power back into the grid. Plus, we actively help customers switch to sustainable forms of energy.

Our strategy

The Dutch government has decided that our country must be climate neutral in 2050. This means that, by 2030, the Netherlands must already emit 55% less greenhouse gases than in 1990. The target has actually been set higher, at 60%. Among other things, this will require a high degree of electrification in society, new forms of energy generation, alternatives for natural gas and all the associated infrastructural modifications.

This requires upgrades to existing grids and a fundamental change to the way in which the energy system is designed, constructed, used and controlled. That is not progressing as quickly as developments in what is required. This is having a significant impact on society.

Our seven strategic pillars

Our goal in 2030 is to offer everyone a timely solution that fits within an affordable and reliable energy system. Our expansions, upgrades and modifications make improved sustainability and development in the Netherlands possible and enable us to work towards further acceleration thereof. Our strategy is based on intensive collaboration with the government, provincial authorities, municipalities, other network companies, the industry, companies, citizens and other relevant parties that influence the energy infrastructure in the Netherlands. These activities are structured around seven strategic pillars. Within the seven strategic pillars, we maintain a strong focus on the following priorities:

• Further upscaling of the activities needed to upgrade and expand the networks.

• Encouraging more flexible use of the electricity grid.

• Further improvements to communication with customers and partners in the energy system.

1. Excellent management: optimising maintenance and improving customer services

We have created a strong basis: we service our networks as smartly and efficiently as possible, and we are a reliable partner for our customers and society.

2. Reducing demand for transmission capacity

We help our customers to make choices that limit the demand for transmission capacity. We help municipal and provincial authorities to ensure that system-efficient spatial design choices can be made on a regional level and transition pathways can be developed with a focus on optimum use of energy carriers and solutions within the developing energy system.

3. Making better use of the network

We maximise utilisation of the existing capacity of our networks. We achieve this through digitalisation, through smart solutions that limit the need for energy transmission and by subjecting our assets to heavier load profiles in a controlled and safe manner.

4. Completing more work

We are increasing our production by improving flow in the value chains, organising our materials well, standardising how we tender large work packages in the market as much as possible, and investing in the growth of technical competencies throughout the ecosystem.

5. Sharing data and developing new market services

We make data and services available to ensure that the energy market functions properly, to let customers make choices that benefit the network and to balance supply and demand at a local level.

6. Developing infrastructure for heating and sustainable gases

We are installing new district heating networks and are preparing the way for hydrogen and other sustainable gases, partly through reuse of the existing gas network, in order to optimise the entire energy system.

7. Future-proof foundations

Alliander aims to be a decisive and agile organisation characterised by a culture prioritising safety, cost awareness, result orientation, sustainability and inclusion. This requires tools that support the organisation in serving our customers and in achieving our goals through a future-proof and robust system of providing information.